Terms

Hello and thank you for visiting The Dream Trail, Co. Please take a moment to familiarize yourself with our policies and terms of use.

PAYMENT

We accept credit card payments processed through Shopify Merchant Services. No direct credit card payments or e-checks, please. If you prefer to be invoiced directly, please contact Kaelen to make arrangements.

Should you choose to be invoiced directly, you can follow the links to pay directly from there.

If you prefer not to use an online payment portal, we also gladly accept money orders from U.S. clients.  Contact me for further details.

You will be notified as soon as payment is received.

 

HOURS OF OPERATION

We are available Wednesday & Thursdays from 9am to 4pm PST.

Other weekday appointments are available. Go to https://thedreamtrail.acuityscheduling.com/

Evenings and Weekends also available by appointment.

 

REFUND POLICY

Sessions
Once we commit to working together, I carve out a block on my calendar to ensure you get the focus you deserve. As such, sessions are non-refundable. 

One-on-One Coaching Sessions must be booked within 6 months of purchase. Otherwise, the package will expire, and no refund will be granted. If extenuating circumstances should arise within the 3 month window, please notify me as soon as possible at kaelen@thedreamtrail.com, so that we can discuss rendering an extension.

24 Hour Cancellation Policy
Please allow up to 24 hours notice of cancellation of in person or virtual coaching. Up to 75% of your session cost may be non-refundable.

Sessions
Once we commit to working together, I carve out a block on my calendar to ensure you get the focus you deserve. As such, sessions are non-refundable. 

Coaching Packages
Expire 12 months from initial payment date. Payment initiates bookings and scheduling for sessions. Coaching Package may not be refunded or exchanged at any time.They may, however be transferred to another user.

Self Study Guides

Due to the nature of the product, downloadable self-study guides are not refundable. If an error occurs with your download, or you are not able to access your online purchase, please contact me as soon as possible at: kaelen@thedreamtrail.com



CANCELLATION POLICY

Sessions that are booked on the calendar can be rescheduled with a 24 hour notice. No shows the day of, either in person, via Skype, or telephone, are subject to a No Show charge of the session cost.


GUARANTEE

I guarantee that as The Dream Trail Coach, I will put my heart and soul into helping you fulfill you biggest desires. As with anything in life, what you put into this work is what you will get out of it. I make no legal guarantees or promises that your life will transform to a point of personal or financial gain.



PRIVACY POLICY

The Dream Trail collects visitor data in order to analyze traffic on our site and to improve our website and offerings. As you browse a ‘cookie’ is created. This is a short file used to identify your clickstream, but reveals absolutely no personal or identifiable information about you. 

We also collect your information when you register for a course or event, sign up for the newsletter, make an inquiry, or place an order.

We respect your privacy. The information you supply to us will never be sold or traded to a third party. It will be used to contact you in reference to your order and to send occasional promotions that may be of interest to you. You may opt out of our communications at any time.

CONTACT INFORMATION

Please feel free to reach out at any time. I’d love to hear from you. The most efficient way to reach out is by emailing a note to kaelen@thedreamtrail.com. Schedule a time to chat via phone, Face Time, or Skype as well. I'll get back to you as soon as possible.